Terms and Conditions
By accessing this website, we assume you accept these terms and conditions. Do not continue to use FixDRide if you do not agree to take all the terms and conditions stated on this page as follows:
To use the FixDRide app, you must be at least 18 years of age or older. By using the app, you represent and warrant that you are at least 18 years of age or older.
You agree to create a user account to use the app. When creating your account, you must provide accurate and complete information. You are solely responsible for maintaining the confidentiality of your account information, including your login credentials. You are also responsible for all activities that occur under your account.
You agree to notify FixDRide immediately of any unauthorized use of your account or any other breach of security.
You agree that you shall not use the website for any illegal purpose, and that you will respect all applicable laws and regulations.
You agree not to use the website in a way that may impair the performance, corrupt or manipulate the content or information available on the website or reduce the overall functionality of the website.
You agree to use the App solely for your personal and non-commercial use, and not for any other purposes.
Privacy Policy
Please refer to FixDride Privacy Policy (https://fixdride.com/privacy-policy/). It explains how we collect information that has to do with your privacy. By using our site, you agree to be bound by our Privacy Policy, added to this Agreement. Be informed that the services are hosted in the United States.
Registration
To be a “User” on this site, you must register with us and provide us with some information about yourself such as name, contact address, email address, and other necessary information. All information provided must be accurate, upon discovery that some information provided is false, we reserve the right to suspend or terminate your account.
Only authorized users may use your account to use the Services and conduct other activities with us. When you register, you will be asked to create a Username and password. You agree to keep your password confidential and will be responsible for all your account and password use. You will not allow the use of your credentials to access the Services through automated or non-human means, whether through a bot, script or otherwise.
You agree to notify us immediately of any unauthorized use of your password and/or account. FixDride will not be responsible for any losses or damages arising out of or related to the unauthorized use of your account name, password and/or account.
Definitions.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and all Agreements: “Client”, “You”, “Skilled User” and “Your” refers to you, the person logged to this website and compliant with the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and us. All terms refer to the offer, acceptance, and consideration necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of the United State of America (“The USA”). Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to same.
How the Site, Application, and Services Work
FixDRide provides technology-based services, including but not limited to innovative platform (Web and apps) for automobile services. The platform has listed experts and qualified automobile solution providers (fixa) that provide services to users based on “fixa” location (stationed) or user location (mobile service – geo-location). Our Services include:
Tire – Change, Alignment, Rotation
Brake Change
Bulb -Bulb Change
Cleaning – Interior, Exterior
Diagnostics – Engine Check, Light Check, Electrical Check, Tire Check
Oil Change/Service -Regular, Deluxe, Premium
Roadside Assistance -Towing, Gas/Fuel Assistance, Key Lock, Pump Tire
Auto glass Repair/Replacement
Side Mirror Repairs/Replacement
Wiper Replacement
Quotation Services
etc
View all listing of various Service Providers on FixDRide Website, locate the nearest and relevant Service Providers, provide the required information, including the make and model of your vehicle, the issue that needs fixing, book appointment/s, 24/7 roadside assistance, see contact details of the listed Service Providers (for Appointment Enabled Service Providers), receive service updates and updates on the status of their booked appointments, etc, among other services. You agree to obtain services offered by us as well as third-party Service Providers, garage owners or vehicle repair workshops, etc (“the Service Provider”).
The information on this FixDRide website is presented as general information and no representation or warranty is expressly or impliedly given as to its accuracy, completeness, or correctness. You are presumed to have read the terms and conditions of FixDRide website and deemed to have agreed, understood, and accepted unconditionally all the terms, conditions, procedures, and risks for use of FixDRide website and cannot claim, at any time, ignorance of any or all of them. All relationships of this website wheresoever situated are governed by and in accordance with the laws of The USA and the jurisdiction of USA courts, you agree to the exclusive jurisdiction of the courts of the USA, in relation to any dispute relating to this Terms of Use. FixDRide makes no representation that materials on FixDRide website are appropriate or available for use outside the USA, and access to them from territories where their contents are illegal or prohibited.
Payment
Payment for services accessed from FixDride is processed through the website. Before payment is processed, you have the privilege of going through the service lists and charges. Once you’re comfortable with the service fee, you’re to proceed to make a request for the service needed and also make payment. Unless otherwise agreed, all fees are in U.S. Dollars and are non-refundable and non-recoupable unless otherwise specifically provided for in this Agreement. FixDride reserves the right to change the required method of payment at any time, upon notice to you. You are responsible for updating your account information on the condition that the required payment method changes.
Intellectual Property
Intellectual Property Rights means all patents, rights to inventions, utility models, copyright and related rights, trademarks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.
Legal Agreement
Disclaimer, Representations and Limitations:
Materials contained on the Sites are intended to be used for informational purposes only. Statements of fact and opinions expressed throughout the Sites are those of the authors, and FixDRide assumes no responsibility for them. Such statements of fact or opinions expressed are not intended, nor should they be construed as a solicitation of or suggestions by FixDRide for any agreed-upon course of conduct or concerted action of any kind. The information and services published on the Sites may include inaccuracies or typographical errors. Changes are periodically made to the information on the Sites. FixDRide reserves the right to make improvements and/or changes to the content of the Sites at any time, with or without notice. FixDRide makes no representations about the suitability of the information and services contained on the Sites for any purpose. FixDRide makes no, and expressly disclaims, any representations or warranties, express or implied, regarding the Sites, including, without limitation, the accuracy, completeness or reliability of text, graphics or links. All information and services contained in the Sites are provided “as is” without warranty of any kind, and no advice or information published by FixDRide, its agents or representatives shall create any warranty.
FixDRide reserves the right to terminate your access to the app at any time for any reason without prior notice.
FixDRide cannot control and cannot edit content provided by a third party prior to transmission on the Sites, nor can FixDRide ensure prompt removal of inappropriate or unlawful content after transmission. Third-party postings are not reviewed for truth or accuracy and do not represent opinions, beliefs, or statements.
Jurisdiction and Applicable Law
The USA courts shall have exclusive jurisdiction over any claim arising from, or related to, a visit to the Site although we retain the right to bring proceedings against you for breach of these Terms of Use in your country of residence or any other relevant country.
These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of the USA.
By visiting this site, you agree to these uses of your personal information. If you do not agree please exit this website now.
Limitation of liability
In no event shall FixDRide, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. FixDRide, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
By using and/or visiting any section (including sub-domains) of the Servicing website or any other websites or applications that we own (the “Website”) and/or registering on the Website, you agree to be bound by (i) these Terms and Conditions; (ii) our Privacy Policy (iii) our Cookies Policy and (iv) the Rules applicable to the services we offer, and are deemed to have accepted and understood all the Terms.
Indemnification
By accepting these terms and using FixDRide Website, you agree that you shall defend, indemnify and hold FixDRide, its affiliates, its licensors, franchisee partners, and each of their officers, directors, other users, employees, attorneys, and agents harmless from and against any and all claims, costs, damages, losses, liabilities, and expenses (including attorneys’ fees and costs) arising out of or in connection with (a) your violation or breach of any term of these terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, including Service Providers arranged via FixDRide website , or (c) your use or misuse of FixDRide website, any intellectual property right or publicity, confidentiality, other property, or privacy right, in connection with your use of the Services, the Sites or any data, materials or information you provide to the Services.
Severability
These Terms are intended to govern the agreement between FixDRide and you to the extent permitted by all applicable laws, ordinances, rules, and regulations. If any provision of these Terms or the application thereof to any person or circumstances shall, for any reason or to any extent, be invalid or unenforceable, the remainder of these Terms and the application of such provision to other persons or circumstances shall not be affected thereby, but rather shall be enforced to the greatest extent permitted by law.
CANCELLATION POLICY
At FixdRide, we value your trust and are committed to providing exceptional automotive repair services. We understand that sometimes circumstances may require you to cancel or reschedule your service appointment. To ensure a smooth and transparent cancellation process, we have outlined our service cancellation policy below:
1. Cancellation Window:
Users can cancel their service scheduled at FixDRide within the following time frames, depending on the type of service requested:
Emergency Services: If you need to cancel or reschedule an emergency service appointment, we require you to do so within one hour after the service request was made.
Scheduled Services: For all other non-emergency service requests, we require a minimum of 48 hours’ notice before the scheduled service time.
2. Cancellation with Penalty: For all cancellations initiated by a “user” outside the time frame stated in this agreement, such cancellations shall attract a penalty of 40% deduction (Cancellation fee) from your wallet funds which will be paid to the fixa less service charge.
3. Cancellation without Penalty: All cancellations made by a user at least within one hour after the service request was made in the case of Emergency services attract no penalty.
All cancellations made by a user at least 48 hours’ before the scheduled service time will attract no penalty
2. Cancellation Options:
Users can cancel their appointments through the following methods:
Online: Log in to your FixdRide account and navigate to the “Service Schedule” section to cancel or reschedule your appointment.
Customer Support: Contact our customer support team via email at noreply@fixdride.com or raise a ticket to cancel or reschedule your appointment.
3. Refund Policy:
Emergency Services: If you cancel an emergency service requested with at least 1 hour notice, you will be eligible for a full refund in your wallet.
Scheduled Services: If you cancel a scheduled service appointment with at least 48 hours’ notice, you will be eligible for a full refund in your wallet.
If you fail to provide the required notice, you may be subject to a cancellation fee. The fee is up to 40% of your wallet funds, depending on the nature of the service and any costs incurred by the Fixa in preparing for your service.
4. No-Show Policy:
If you fail to show up for your scheduled service appointment without prior notice, you will not be eligible for a refund, and you may be charged a no-show fee.
5. Rescheduling Appointments:
We understand that unforeseen circumstances may arise. If you need to reschedule your appointment, please follow the same cancellation procedure as outlined in this policy and then schedule a new appointment at your convenience.
6. Changes by FixdRide:
In the rare event that FixDRide needs to cancel or reschedule your schedule due to unforeseen circumstances, we will make every effort to provide alternative options. You will not be subject to any cancellation or rescheduling fees in such cases.
7. Contact Information:
For any cancellation, rescheduling, or clarification regarding our policy, please contact FixDRide Customer Support at:
Email: noreply@fixdride.com,
cancellation@fixdride.com
Notice
FixDRide may give notice by means of a general notice on the Service or FixDRide Website, by electronic mail to your email address on record in FixDRide’s account information, or by written communication sent by regular mail to your address on record in FixDRide account information. In the event, you come across any abuse or violation of these Terms of Use or if you become aware of any objectionable content on the FixDRide Website please report to noreply@fixdride.com
By accessing this website, we assume you accept these terms and conditions. Do not continue to use FixDRide if you do not agree to take all the terms and conditions stated on this page as follows:
Vehicle servicing performance by untrained persons could result in serious injury to those persons or others. Information contained on this website and publications is intended for use by trained, professional automotive repair technicians only. This information is provided to inform these technicians of conditions that may occur in some vehicles or to provide information that could assist them in proper servicing of these vehicles. Properly trained technicians have the equipment, tools, safety instructions, and know-how to perform repairs correctly and safely. If a condition is described, do not assume that a topic covered in these pages automatically applies to your vehicle or that your vehicle has that condition.
You agree that you shall not use the website for any illegal purpose, and that you will respect all applicable laws and regulations.
You agree not to use the website in a way that may impair the performance, corrupt or manipulate the content or information available on the website or reduce the overall functionality of the website.
Privacy Policy
Please refer to FixDride Privacy Policy (https://fixdride.com/privacy-policy/). It explains how we collect information that has to do with your privacy. By using our site, you agree to be bound by our Privacy Policy, added to this Agreement. Be informed that the services are hosted in the United States.
Registration
To be a “Fixa” on this site, you must register with us and provide us with some information about yourself such as name, contact address, email address, certificate of expertise in Automobile repair, and other necessary information. All information provided must be accurate, upon discovery that some information provided is false, we reserve the right to suspend or terminate your account.
Only authorized users may use your account to use the Services and conduct other activities with us. When you register, you will be asked to create a Username and password. You agree to keep your password confidential and will be responsible for all use of your account and password. You will not allow use of your credentials to access the Services through automated or non-human means, whether through a bot, script or otherwise.
You agree to notify us immediately of any unauthorized use of your password and/or account. FixDride will not be responsible for any losses or damages arising out of or related to the unauthorized use of your account name, password and/or account.
Pricing & Payment
As a “Fixa” you’re at liberty to fix the prices for the service you’re being hired for before the commencement of the transaction. Prices should be communicated to the User who would give consent before the service is rendered. Unless otherwise agreed, all payment is to be in US Dollars, no form of digital currency is allowed.
FixDride reserves the right to determine what percentage a “Fixa” pays for the use of our website. We also reserve the right to change the payment method anytime. FixDride will make reasonable efforts to keep pricing information published on the Sites up to date. We encourage you to check our Sites periodically for current pricing information. FixDride may change the fees for any feature of the Service, including additional fees or charges, if FixDride gives you advance notice of changes before they apply (i.e., in future or renewal terms).
You may terminate your account at any time by contacting us at support@fixDride.com. Termination will not affect amount due and payable at the time of the termination.
Definitions.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You”, “User” and “Your” refers to you, the person logged on this website and compliant with the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and us. All terms refer to the offer, acceptance and consideration necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of The United States of America (“The USA”). Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
How the Site, Application and Services Work
FixDRide provides technology-based services, including but not limited to innovative platform (Web and apps) for automobile services. The platform has listed experts and qualified automobile solution providers (fixa) that provide services to users based on “fixa” location (stationed) or user location (mobile service – geo-location). Our Services include:
Tire – Change, Alignment, Rotation
Brake Change
Bulb -Bulb Change
Cleaning – Interior, Exterior
Diagnostics – Engine Check, Light Check, Electrical Check, Tire Check
Oil Change/Service -Regular, Deluxe, Premium
Roadside Assistance -Towing, Gas/Fuel Assistance, Key Lock, Pump Tire
Autoglass Repair/Replacement
Side Mirror Repairs/Replacement
Wiper Replacement
Quotation Services
etc
View all listings of various Skilled agents on FixDRide Website, locate the nearest and relevant Skilled agents, book appointment/s, and 24/7 roadside assistance, see contact details of the listed Skilled agents (for Appointment Enabled Skilled agents), receive service updates and updates on the status of their booked appointments, etc, among other services. You agree to obtain services offered by us as well as third-party Service Providers, skilled agents, garage owners or vehicle repair workshops, etc (“the Service Provider”).
The information on this FixDRide website is presented as general information and no representation or warranty is expressly or impliedly given as to its accuracy, completeness, or correctness. You are presumed to have read the terms and conditions of FixDRide website and deemed to have agreed, understood and accepted unconditionally all the terms, conditions, procedure and risks for use of FixDRide website and cannot claim, at any time, ignorance of any or all of them. All relationships of this website wheresoever situated is governed by and in accordance with the laws of The USA and jurisdiction of USA courts, you agree to the exclusive jurisdiction of the courts of the USA, in relation to any dispute relating to this Terms of Use. FixDRide makes no representation that materials at FixDRide website are appropriate or available for use outside the USA, and access to them from territories where their contents are illegal or prohibited.
Intellectual Property
Intellectual Property Rights” means all patents, rights to inventions, utility models, copyright and related rights, trademarks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.
Legal Agreement
Disclaimer, Representations and Limitations:
Materials contained on the Sites are intended to be used for informational purposes only. Statements of fact and opinions expressed throughout the Sites are those of the authors, and FixDRide assumes no responsibility for them. Such statements of fact or opinions expressed are not intended, nor should they be construed as a solicitation of or suggestions by FixDRide for any agreed-upon course of conduct or concerted action of any kind. The information and services published on the Sites may include inaccuracies or typographical errors. Changes are periodically made to the information on the Sites. FixDRide reserves the right to make improvements and/or changes to the content of the Sites at any time, with or without notice. FixDRide makes no representations about the suitability of the information and services contained on the Sites for any purpose. FixDRide makes no and expressly disclaims, any representations or warranties, express or implied, regarding the Sites, including, without limitation, the accuracy, completeness, or reliability of text, graphics or links. All information and services contained in the Sites are provided “as is” without warranty of any kind, and no advice or information published by FixDRide,, its agents, or representatives shall create any warranty.
FixDRide cannot control and cannot edit content provided by a third party prior to transmission on the Sites, nor can FixDRide ensure prompt removal of inappropriate or unlawful content after transmission. Third-party postings are not reviewed for truth or accuracy and do not represent opinions, beliefs, or statements.
Jurisdiction and Applicable Law
The USA courts shall have exclusive jurisdiction over any claim arising from, or related to, a visit to the Site although we retain the right to bring proceedings against you for breach of these Terms of Use in your country of residence or any other relevant country.
These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of the USA.
By visiting this site, you agree to these uses of your personal information. If you do not agree please exit this website now.
Limitation of liability
In no event shall FixDRide, nor any of its officers, directors, and employees, be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. FixDRide, including its officers, directors, and employees shall not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this Website.
By using and/or visiting any section (including sub-domains) of the Servicing website or any other websites or applications that we own (the “Website”) and/or registering on the Website, you agree to be bound by (i) these Terms and Conditions; (ii) our Privacy Policy (iii) our Cookies Policy and (iv) the Rules applicable to the services we offer, and are deemed to have accepted and understood all the Terms.
Indemnification
By accepting these terms and using FixDRide Website, you agree that you shall defend, indemnify and hold FixDRide, its affiliates, its licensors, franchisee partners and each of their officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, including Service Providers arranged via FixDRide website , or (c) your use or misuse of FixDRide Website or (d) any dispute or issue between you and any third party (including, but not limited to any disputes with your end customers or any financial institution with respect to services provided by your outlet). We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defence of those claims.
Severability
These Terms are intended to govern the agreement between FixDRide and you to the extent permitted by all applicable laws, ordinances, rules, and regulations. If any provision of these Terms or the application thereof to any person or circumstances shall, for any reason or to any extent, be invalid or unenforceable, the remainder of these Terms and the application of such provision to other persons or circumstances shall not be affected thereby, but rather shall be enforced to the greatest extent permitted by law.
Terms and Termination
This term of Agreement begins the moment you download and install the “FixDride” Application and use our services. Your details are immediately saved automatically on our server.
FixDride reserves the right to terminate an account for the following reasons;
(i) you breach any provision of this Agreement; (ii) we determine that your use of the Services poses a security risk to us or to another user of the Service; (iii) you introduce a malicious program into the network or a virtual machine instance; (iv) you cause network interference that affects Services performance for other customers; (v) you use the Services in a way that we determine, in our sole discretion, is abusive or disrupts or threatens the performance or availability of the Service; or (vi) we receive notice or we otherwise determine, in our sole discretion, that you may be using the Services for an illegal purpose or in a way that violates the law or violates, infringes, or misappropriates the rights of any third party. In addition, FixDride may, at its sole discretion, terminate this Agreement or your account on the Service, or suspend or terminate your access to the Service, at any time for any reason or no reason, with or without notice, and without any liability to you arising from such termination.
CANCELLATION POLICY
At FixdRide, we value your trust and are committed to providing exceptional automotive repair services. We understand that sometimes circumstances may require you to cancel or reschedule your service appointment. To ensure a smooth and transparent cancellation process, we have outlined our service cancellation policy below:
1. Cancellation Window:
Fixas can cancel their service scheduled at FixDRide within the following time frames, depending on the type of service requested:
Emergency Services: If you need to cancel or reschedule an emergency service appointment, we require you to do so within one hour after the service request was made.
Scheduled Services: For all other non-emergency service requests, we require a minimum of 48 hours notice before the scheduled service time.
2. Cancellation with Penalty:
For all cancellations initiated by a “fixa” outside the time frame stated in this agreement, such cancellations shall attract a penalty of 15% deduction from the next payout or, account suspension for 7days depending on the severity of the cancellation while the user makes a new request from another fixa immediately
3. Cancellation without Penalty: All cancellations made by a fixa at least within one hour after the service request was made in the case of Emergency services attract no penalty.
All cancellations made by a fixa at least 48 hours’ before the scheduled service time will attract no penalty
2. Cancellation Options:
Fixas can cancel their appointments through the following methods:
Online: Log in to your FixdRide account and navigate to the “Service Schedule” section to cancel or reschedule your appointment.
Customer Support: Contact our customer support team via email at noreply@fixdride.com or raise a ticket to cancel or reschedule your appointment.
3. No-Show Policy:
If you fail to show up for your scheduled service appointment without prior notice, you will be penalized.
4. Rescheduling Appointments:
We understand that unforeseen circumstances may arise. If you need to reschedule your appointment, please follow the same cancellation procedure as outlined in this policy and then schedule a new appointment at your convenience.
5. Changes by FixdRide:
In the rare event that FixDRide needs to cancel or reschedule your schedule due to unforeseen circumstances, we will make every effort to provide alternative options. You will not be subject to any cancellation penalty.
6. Contact Information:
For any cancellation, rescheduling, or clarification regarding our policy, please contact FixDRide Customer Support at:
Email: noreply@fixdride.com
cancellation@fixdride.com
Notice
FixDRide may give notice by means of a general notice on the Service or FixDRide Website, or by electronic mail to your email address on record in FixDRide’s account information, or by written communication sent by regular mail to your address on record in FixDRide account information. In the event you come across any abuse or violation of these Terms of Use or if you become aware of any objectionable content on the FixDRide website please report to noreply@fixdride.com